Shipping and returns

SHIPPING POLICY FOR PURCHASES MADE ONLINE AT POLAONEGLASS.COM

Shipping policies

Responsible shipping is fulfilled by logistics providers using solutions to reduce emissions. Delivery may take up to 7 business days.

This shipping option consists of either:

  1. Full ground service: shipments served via truck. Transportation emissions are reduced by exclusively using ground transportation instead of other available shipping modes with higher emissions. Not applicable to destinations that do not have such other shipping modes; other exclusions may apply.
  2. Emission compensation program (if provided by selected transportation carriers): providers calculate carbon emissions from pickup to delivery; the carbon emissions are then offset through climate protection projects including reforestation, renewable energy, waste disposal, wind power and others, supported by the logistics providers. The carbon neutral service is verified by a certified auditing company.

*Some exclusions may apply.

Shipping policy:

POLAXIMA orders can be shipped within the United States, Puerto Rico, Virgin Islands and Canada. You will have the ability to select your preferred shipping method. Orders placed by 12pm EST on business days will usually ship the same day, but please allow 2 business days for your order to process before it ships and 7 business days for delivery (depending on the selected shipping method). We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. Tracking numbers will be provided for all orders. Shipments to mailboxes and/or military bases are not possible. Orders to these addresses will be automatically cancelled.

For prescription orders, please allow up to 10 days for manufacturing (except for glass prescription lenses, which can take up to 21 days to manufacture) after we receive your prescription. Our dedicated team will review your prescription and send it to our lab. The shipping timeframe you selected at checkout will apply once the order has shipped and you receive your shipping confirmation.